Welsh Mountain Health Centers are seeking experienced Certified Medical Assistants for busy family practices in New Holland and Lebanon, PA.
Job Title: Certified Medical Assistant
Reports To: Floor Nurse Supervisor
FLSA Status: Non-Exempt
Three (3) positions are available at our New Holland, PA location (435 South Kinzer Ave, Suite 6, New Holland, PA 17557). One (1) position is available at our Lebanon, PA location (Lebanon Community Health Center, 920 Church Street, Lebanon, PA 17046).
This position is required to wear scrubs, lab jacket and Personal Protective Equipment (PPE) as uniform.
Assist the medical provider with appointments and procedures. Responsible for the care and maintenance of medical instruments and equipment. Responsible for verifying and administering vaccinations within the medical scope of practice.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Successful completion of medical software systems training.
- Assist assigned Medical Provider with appointments and procedures.
- Rotation of opening and closing responsibilities.
- Proficiency in utilizing office equipment.
- Cross-train for both Clinical and Technical Medical Assistant functions.
- Employees with front and back office experience will occasionally assist with scheduling, check in/out, scanning, and other front office clerical-related duties.
- Maintain a superior level of customer service when dealing with patients, vendors, and co-workers.
- Record vital signs, patient histories/stories, subjective complaints, and demographics in EMR as needed.
- Prepare patient for examination; explain procedures and treatments to patient as indicated.
- Obtain triage information from walk-in patients/telephone calls per WMHC guidelines, and route to Floor Nurse Supervisor and/or Provider for patient instruction, e.g., refer to ED or schedule internal appointment.
- Perform lab work as required.
- Prepare and track external lab cases.
- Administer injections; explain medication, dosage, and possible side effects to the patient.
- Provide patient with educational material as directed.
- Document developmental information on infants and children as observed/informed by care provider/s.
- Provide patient with required forms and documents; ensure they are complete and accurate.
- Ensure patient documentation in EMR is complete and accurate.
- Collect, maintain, and record patient data for tracking systems, quality control audits, and special programs as required.
- Complete low-risk patient outreach calls post-hospitalizations, ED/UC visits, as instructed by Clinical Case Manager or Floor Nurse Supervisor.
- Assist with inventory and ordering of medical supplies as directed.
- Clean, sterilize, and lubricate medical instruments.
- Process and complete all requests for advanced imaging pre-authorization.
- Schedule/coordinate internal appointments for new and established patients based on provider availability and scheduling protocols.
- Answer phones and direct callers to appropriate party.
- Answer questions and provide information within the limits of medical practice policies.
- Create, process, and complete patient messages and tasks via EMR.
- Ensure that all messages/tasks are processed daily.
- Answer and address voicemail messages in accordance with office protocols.
- Send correspondence to patients, specialists, vendors, etc., via standard mail and facsimile.
- Assist with processing and sorting incoming mail and facsimile correspondence.
- Scan external documents and reports to appropriate patient record/s.
SCHOOLING, EXPERIENCE, CERTIFICATION/S and/or LICENSURE/S
- High School Diploma
- Current Pennsylvania Medical Assistant Certification
- Knowledge of EMR
- BLS Certification
- CPR/AED Certification
- Act 131: Child Abuse Training
- Hepatitis B Vaccination
- Bi/Multi-lingual preferred
Ability to read and interpret documents such as operating and maintenance instructions and policy/procedure manuals. Ability to speak effectively before groups of customers.
Ability to apply common sense understanding to carry out instructions furnished in written and oral format. Ability to deal with problems involving variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must occasionally lift and/or move up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
There may be exposure to airborne and blood-borne pathogens and hazardous materials.
This position is required to participate in one (1) organizational event per calendar year. Attendance at “all staff” meetings is required and mandatory.
This position has no supervisory responsibilities.
This position reports to the Floor Nurse Supervisor for daily supervision. In the absence of the Floor Nurse Supervisor, this position will report to the Lead CMA. The Floor Nurse Supervisor will triage matters to the CQO who will triage matters to the appropriate personnel.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Welsh Mountain Health Centers (WMHC) provide equal employment opportunities (EOO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. WMHC comply with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. The policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Welsh Mountain Health Centers’ employees will safeguard all confidential information and take reasonable measures to assure that information is used, accessed, modified, destroyed, or disclosed only in an authorized fashion and in accordance with health center policies and procedures. Unauthorized access, use, modification, or disclosure of confidential information is strictly prohibited and could result in disciplinary action. This applies to information in electronic as well as hard copy and/or printed formats. Confidential information includes, but is not limited to:
- Patient health care, financial, and demographic data.
- Employment records, including compensation and performance data.
- Proprietary business information relating to the governance and operation of WMHC.
- Data protected by governmental, statute, or regulations, such as HIV, mental health, drug, or alcohol records.
User ID’s and passwords assigned to gain access to Welsh Mountain Health Centers’ information systems are the equivalent of a legal signature. Users will be accountable for all work done under their designated user ID and password.
- PROFESSIONALISM – Whether directly or indirectly, I will work to support the delivery of an excellent experience to everyone served by the organization (customers and colleagues alike).
- ACCOUNTABILITY – I will accept responsibility for the quality of care I provide, as well as how I represent the organization. I accept my individual and team responsibilities as we meet our commitments.
- RESPECTFUL COMMUNICATION – I will communicate openly, honestly, and without judgement while honoring each individual’s uniqueness and assuming the best of those with whom I interact.
- TEAMWORK – We are members of a diverse interdisciplinary team working together to meet a common goal. I will work in a cooperative and coordinated manner to fulfill our mission, vision, and values.
- RESPECT – I will honor diversity and individual dignity for the needs, talents, and differences of others.
Welsh Mountain Health Centers provide comprehensive, high quality primary healthcare to our patients regardless of ability to pay. As a Federally Qualified Health Center (FQHC), we provide healthcare to all members of our community, including low income, indigent, and uninsured patients who may not otherwise be able to afford healthcare via traditional sources. We screen potential employees to ensure alignment with our core requirements followed by the requisite positional skills set. In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for an ever-increasing amount of members of the communities we serve.
The Welsh Mountain Health Centers’ Mission, Vision, and Value Statements will guide every employee’s daily actions as well as provide the core expectations for our Standards of Behavior.
- Mission Statement
- “To provide person-focused, barrier-free, quality healthcare to all.”
- Vision Statement
- A healthy community supported by accessible, equitable, and compassionate integrated care.